The Knowledge Code: Refund and Cancellation Policy

💡 One-Time Services

AI Vision Blueprint ($150)

  • Before scheduling: Full refund

  • Within 48 hours of session: 50% refund

  • Less than 48 hours’ notice: No refund

  • Upgrade credit: Full $150 can be applied to AI Full Blueprint Kickoff or AI Collaboration Hub within 30 days

AI Full Blueprint Kickoff ($350)

  • Before scheduling: Full refund

  • Within 72 hours of session: 50% refund

  • Less than 72 hours’ notice: No refund

  • Upgrade credit: $200 can be applied to any subscription within 60 days

AI Skills Workshop ($450)

  • More than 7 days before: Full refund

  • 3–7 days before: 50% refund

  • Less than 3 days: No refund

  • Reschedule: 1 free reschedule with 72+ hours’ notice

  • Upgrade credit: 50% can be applied toward the Collaboration Hub within 30 days

🔁 Subscription Services

AI Collaboration Hub ($600/month or $6,120/year)

  • Monthly:

    • 3-month minimum commitment

    • Cancel after 3 months with 30 days’ notice

    • No refunds for partial months

  • Annual:

    • Non-refundable after 30 days

    • Within 30 days: prorated refund minus 3 months' value

    • Downgrades available at renewal

AI Transformation Program ($1,050/month or $10,800/year)

  • Same terms as above (3-month minimum, 30-day cancellation, no partial refunds, prorated annual policy)

📝 Form Assistance Services

All Form Packages

  • Work begins upon payment

  • Refunds only if work has not started

  • No refunds once work begins

  • Revisions available based on your package tier

🔄 Service Upgrade Credits

We reward your growth with upgrade credits:

  • Vision Blueprint → Full Blueprint Kickoff: $150 credit within 30 days

  • Vision Blueprint → Collaboration Hub: $150 credit within 30 days

  • Full Blueprint Kickoff → Subscriptions: $200 credit within 60 days

  • Workshop → Collaboration Hub: $225 credit within 30 days

  • Collaboration Hub → Transformation Program: Reduced first-month rate

⏳ Unused Consultation Time

  • Unused time cannot be refunded or carried over

  • 24-hour notice required for rescheduling

  • Each plan includes consultation limits — see your plan for details

✅ Satisfaction Guarantee

Not satisfied? Here’s how we make it right:

  1. Contact us within 7 days of your first session

  2. Share what went wrong and what you need

  3. We’ll offer additional support, revised deliverables, or credit/refund based on service stage

🔄 Policy Updates

We may update this policy occasionally. Changes will be emailed to current clients and will not apply to services already in progress.

📩 For questions, cancellations, or refund requests, please email us at support@theknowledgecode.io

Last updated: March 24, 2025